Working with Ryan
First show me how the work happens.
We start with the people doing the work and the decisions they make. Then we look at the systems and records behind it.
What do you take responsibility for?
I find out why the agreed part of your HubSpot setup is failing, recommend the fix and do the work. That can include reports, connections to other tools, quotes, billing or a daily task your team keeps doing by hand.
Will I work directly with you?
Yes. I do the diagnosis and hands-on work. You can ask me about it directly, without going through an account manager. If we need another specialist, we agree their role before they join.
What happens in the first conversation?
Bring a recent example: a quote that took too long, a job waiting for an invoice or an integration that failed. I’ll ask how it works today, where it gets stuck and what a better result would look like. You don’t need to write a technical brief first.
How do we agree a delivery date?
First we look at the problem, access and people needed to make decisions. Then we agree what can be delivered and when.
How will I see progress?
We agree the meeting and update schedule before starting. I show the work as it develops and flag decisions that need your input. Your team tests the change with real examples before we call it ready.
How do you charge?
The Foundation Audit has a fixed price. A Foundation Build has a fixed fee for the work we agree. One Problem at a Time has an agreed monthly fee and availability. A focused GTM setup is priced for the first use case. Advice is available separately.
Do I have to buy an assessment first?
A separate paid audit is not always needed. If the problem is already clear, we can include the diagnosis in the build. Either way, you see what I recommend and agree the changes before I make them.
Can you work with our administrator or agency?
Yes. I can own an agreed part of the work alongside your admin or agency. We decide who speaks with the client, who approves changes and who maintains the result.
What do you need from us?
Access to the relevant systems, someone who can make decisions, and the people who know the daily work. I’ll tell you which examples and reviews are needed so your team can plan its time.
What happens when the work is delivered?
We test the agreed cases, document the setup and train your team live. You should know how to run it, where to find answers and who handles future changes.
Start with the problem you already have.
You don’t need to decide which technology to buy or which service to request. Tell me what your team is trying to accomplish and where it is getting stuck.
How a project runs →How I price the workWhat the team does next
We agree what to improve, who owns the decision, and what would show it helped. The person doing the work tests a real case and practices making a change.
What would you like to work through?
Bring the report, record or task your team keeps working around. We’ll discuss the problem and the next step.
Free, 30 minutes. Bring one example. No technical brief needed.